2-Complete Face to Face Sales Training by Andy Elliott

Welcome to Your Assessment Test

Topic: 2-Complete Face to Face Sales Training by Andy Elliott

This assessment is designed to evaluate your understanding of the key concepts covered in Complete Face-to-Face Sales Training by Andy Elliott, focusing on the mindset, communication, and personal development principles required for sales success. Topics include building belief in yourself and your product, developing competence and confidence, managing energy and communication style, maintaining a positive mindset, overcoming negativity, and understanding and eliminating "commission breath."

Assessment Instructions

The assessment consists of 10 Multiple Choice Questions (MCQs).
Each question carries 1 mark.
Only one option is correct for each question.
There are no negative marks for incorrect answers.
Questions skipped or left unanswered will be considered as 0 marks.
Retakes are not permitted once the assessment has been submitted.
The total duration of the assessment is 15 minutes.
The timer will start automatically once you enter your Name and Email Address and click on "Start Test".
Ensure you have a stable internet connection and complete the assessment within the allotted time.
Read each question carefully and submit your responses before the timer expires.

All the best!

Name

Andy demonstrates that declaring an identity — 'we are the number one sales training company' — before it is objectively true is a legitimate and powerful performance strategy. What is the psychological mechanism that makes this work and what is the risk if the declaration is not backed by genuine effort?

The declaration works purely as motivation and has no structural impact on behavior

The declaration works through social proof — others believe it and their belief reinforces yours — but fails if you don't have testimonials to back it up

The declaration works best when shared publicly so external accountability reinforces it

The declaration works by programming your standards and behaviors to align with the identity you have claimed — but if not backed by genuine commitment to becoming that identity it becomes delusion rather than a self-fulfilling prophecy

According to Andy what is the antidote to commission breath?

Calling more people per day

Lowering your prices to close more deals

A better closing script

Having enough prospects in your pipeline so you don't need any single sale

Andy says 'no one will escape you' when you become the person he is describing. What does this mean practically for a telecaller?

When your belief energy communication and process are all aligned prospects will naturally want to move forward with you — your presence on the call becomes undeniable

You should refuse to end calls until the prospect agrees to a meeting

You should be more aggressive and persistent in following up

You should increase your daily call volume significantly

Andy says 'competence creates confidence' — but many telecallers confuse memorizing a script with building competence. What is the critical distinction and why does script memorization alone fail to produce the confidence Andy is describing?

Script memorization is effective but must be combined with role-playing exercises

Script memorization builds familiarity with words but not the ability to respond dynamically to what a real prospect says — true competence is the ability to navigate any direction a conversation goes which only comes from real call repetition and reflection

Scripts are too long and complex to memorize effectively

Scripts work well for easy objections but fail on complex ones

Script memorization is effective but must be combined with role-playing exercises

Scripts work well for easy objections but fail on complex ones

Scripts are too long and complex to memorize effectively

Andy says a deal is only good when it is good for both sides but he simultaneously wants to drive ticket sizes as high as possible. A telecaller in an upsell or cross-sell role faces the same tension. How do you resolve this ethically and practically?

Avoid upselling on the first call and save it for follow-up conversations only

Focus only on upselling prospects who have large budgets and won't feel the financial impact

Always offer the largest package first and let the prospect negotiate down

The resolution is in the quality of discovery — a telecaller who asks the right questions to genuinely understand what the prospect needs can confidently offer more when more is genuinely needed making a larger sale that is also a better outcome for the client

Andy says 'you've been around people who don't do what they say they're going to do — and you're different.' How should a telecaller use this principle of being genuinely reliable as a competitive advantage?

By sending a follow-up email after every call without exception

By having a manager call the prospect to confirm what was promised

By offering lower prices than competitors to prove value

By making specific commitments during the call — 'I'm sending you that information right now' — and following through immediately which differentiates you from every other caller who makes promises and disappears

What does Andy mean by 'rate of speech' as a communication skill?

How many calls you make per hour

How fast you type notes during a call

How quickly or slowly and how passionately you speak during a conversation

The number of words in your opening pitch

What does Andy say about using humor in conversations with prospects?

Only use humor after the deal has been agreed

Avoid humor as it undermines your professional credibility

Drop humor in constantly to make people laugh and loosen up — it makes you easier to talk to

Use humor only with younger prospects

Andy says there are amateurs and pros — what separates the two according to this training?

Pros understand and apply all the principles of belief communication energy and process — amateurs ignore these and wonder why they get poor results

Pros make more calls per day

Pros work for better companies with stronger products

Pros have better scripts and more experience

Welcome to Your Assessment Test

Assessment Instructions

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