Assessment on: Complete Face to Face Sales Training By Andy Elliott

Welcome to Your Assessment Test

Topic: 2-Complete Face to Face Sales Training by Andy Elliott

This assessment is designed to evaluate your understanding of the key concepts covered in Complete Face-to-Face Sales Training by Andy Elliott, focusing on the mindset, communication, and personal development principles required for sales success. Topics include building belief in yourself and your product, developing competence and confidence, managing energy and communication style, maintaining a positive mindset, overcoming negativity, and understanding and eliminating "commission breath."

Assessment Instructions

The assessment consists of 10 Multiple Choice Questions (MCQs).
Each question carries 1 mark.
Only one option is correct for each question.
There are no negative marks for incorrect answers.
Questions skipped or left unanswered will be considered as 0 marks.
Retakes are not permitted once the assessment has been submitted.
The total duration of the assessment is 15 minutes.
The timer will start automatically once you enter your Name and Email Address and click on "Start Test".
Ensure you have a stable internet connection and complete the assessment within the allotted time.
Read each question carefully and submit your responses before the timer expires.

All the best!

Name

Andy says there are amateurs and pros — what separates the two according to this training?

Pros understand and apply all the principles of belief communication energy and process — amateurs ignore these and wonder why they get poor results

Pros make more calls per day

Pros work for better companies with stronger products

Pros have better scripts and more experience

Andy's entire training is built around the idea that internal state — belief energy conviction — is more important than external technique. For a telecaller where the prospect cannot see them why does internal state matter even more than it does in face-to-face sales?

On a phone call voice is the only channel available — every nuance of doubt energy desperation or conviction is amplified through tone pace and delivery because there are no other signals to distract from it

It matters equally because the words spoken are the same regardless of the medium

It matters less because scripts can compensate for a poor internal state on the phone

It matters less because the prospect cannot see body language or facial expressions

Andy says: 'When you're different and you believe you're different you can stand on that.' How does a telecaller operationalize being genuinely different from every other caller a prospect receives?

By combining genuine energy permission-based language a clear value proposition and authentic belief — creating a conversation that feels nothing like a standard sales call

By calling at unusual hours when other telecallers are not active

By sending a WhatsApp message before calling to warm the prospect up

By using a unique opening line that no other company uses

What does Andy mean by 'rate of speech' as a communication skill?

How many calls you make per hour

The number of words in your opening pitch

How fast you type notes during a call

How quickly or slowly and how passionately you speak during a conversation

Andy says: 'Must you protect this person once we build them?' referring to the new identity a salesperson builds. What does this mean practically for a telecaller's daily routine?

Review your script every morning before starting calls

Take regular breaks to avoid call fatigue

Actively manage your environment the content you consume and the people you interact with before and between calls to protect your energy and belief state

Set daily call targets and review them each morning

According to Andy Elliott what is the first and most fundamental pillar of sales success?

Having a polished script

Memorizing objection responses

Belief

Knowing closing techniques

What does Andy mean when he says 'sell like a lion act like a lamb'?

Be aggressive in your pitch but gentle when discussing pricing

Be assertive with decision-makers but submissive with gatekeepers

Carry internal certainty and conviction about the outcome while being warm calm and easy to talk to externally

Start calls aggressively and soften your approach toward the end

It matters less because the prospect cannot see body language or facial expressions

It matters equally because the words spoken are the same regardless of the medium

It matters less because scripts can compensate for a poor internal state on the phone

Andy says 'you've been around people who don't do what they say they're going to do — and you're different.' How should a telecaller use this principle of being genuinely reliable as a competitive advantage?

By making specific commitments during the call — 'I'm sending you that information right now' — and following through immediately which differentiates you from every other caller who makes promises and disappears

By sending a follow-up email after every call without exception

By having a manager call the prospect to confirm what was promised

By offering lower prices than competitors to prove value

Andy says the sales process is one of the three non-negotiables. Why does he say 'with no process there's no deal' — and how does this apply to a telecaller specifically?

Without a structured flow from opener to close the conversation drifts and the prospect ends the call without a clear next step — a telecaller with no process leaves every call to chance

A process ensures calls are kept within the required duration

A process makes it easier to train new telecallers on the team

A process ensures compliance with company calling regulations