Assessment on: Complete Face to Face Sales Training By Andy Elliott

Welcome to Your Assessment Test

Topic: 2-Complete Face to Face Sales Training by Andy Elliott

This assessment is designed to evaluate your understanding of the key concepts covered in Complete Face-to-Face Sales Training by Andy Elliott, focusing on the mindset, communication, and personal development principles required for sales success. Topics include building belief in yourself and your product, developing competence and confidence, managing energy and communication style, maintaining a positive mindset, overcoming negativity, and understanding and eliminating "commission breath."

Assessment Instructions

The assessment consists of 10 Multiple Choice Questions (MCQs).
Each question carries 1 mark.
Only one option is correct for each question.
There are no negative marks for incorrect answers.
Questions skipped or left unanswered will be considered as 0 marks.
Retakes are not permitted once the assessment has been submitted.
The total duration of the assessment is 15 minutes.
The timer will start automatically once you enter your Name and Email Address and click on "Start Test".
Ensure you have a stable internet connection and complete the assessment within the allotted time.
Read each question carefully and submit your responses before the timer expires.

All the best!

Name

Andy's entire training is built around the idea that internal state — belief energy conviction — is more important than external technique. For a telecaller where the prospect cannot see them why does internal state matter even more than it does in face-to-face sales?

It matters less because the prospect cannot see body language or facial expressions

It matters equally because the words spoken are the same regardless of the medium

On a phone call voice is the only channel available — every nuance of doubt energy desperation or conviction is amplified through tone pace and delivery because there are no other signals to distract from it

It matters less because scripts can compensate for a poor internal state on the phone

Andy says a deal is only good when it is good for both sides but he simultaneously wants to drive ticket sizes as high as possible. A telecaller in an upsell or cross-sell role faces the same tension. How do you resolve this ethically and practically?

Always offer the largest package first and let the prospect negotiate down

Focus only on upselling prospects who have large budgets and won't feel the financial impact

The resolution is in the quality of discovery — a telecaller who asks the right questions to genuinely understand what the prospect needs can confidently offer more when more is genuinely needed making a larger sale that is also a better outcome for the client

Avoid upselling on the first call and save it for follow-up conversations only

A telecaller has a great script but consistently gets poor results. Applying Andy's framework what is the most likely root cause?

The telecaller is not making enough calls per day

The script needs to be updated with better objection responses

The leads being provided are low quality

The telecaller lacks genuine belief in the product and it shows in their voice and energy on every call

What does Andy say about declaring yourself or your company as 'the best' even before you have objectively proven it?

You must call your shot in advance — declaring it programs your behavior to align with that identity and produces the outcome

It only works for experienced salespeople

It is dishonest and will damage your credibility

It sets unrealistic expectations for clients

Andy talks about 'painting pictures and telling stories' as a core selling technique. How does a telecaller apply this without the visual tools available to a field salesperson?

By using vivid specific language that helps the prospect mentally visualize the outcome or transformation your product or service delivers — making the benefit real and tangible through words alone

They cannot — this technique only works in face-to-face settings

By sending visual materials via email or WhatsApp during the call

By asking the prospect to imagine scenarios and then describing them in detail

Andy says he can 3x a company's revenue by teaching people to communicate differently — without changing the product or the price. What does this imply about where most telecallers are leaving money on the table?

The gap between their current results and their potential results is almost entirely in how they communicate — their energy belief rate of speech and conversational confidence — not in the product or the market

They need a more structured closing script

They need better lead lists

They are not making enough calls

Andy demonstrates that declaring an identity — 'we are the number one sales training company' — before it is objectively true is a legitimate and powerful performance strategy. What is the psychological mechanism that makes this work and what is the risk if the declaration is not backed by genuine effort?

The declaration works by programming your standards and behaviors to align with the identity you have claimed — but if not backed by genuine commitment to becoming that identity it becomes delusion rather than a self-fulfilling prophecy

The declaration works best when shared publicly so external accountability reinforces it

The declaration works through social proof — others believe it and their belief reinforces yours — but fails if you don't have testimonials to back it up

The declaration works purely as motivation and has no structural impact on behavior

Andy says: 'Must you protect this person once we build them?' referring to the new identity a salesperson builds. What does this mean practically for a telecaller's daily routine?

Take regular breaks to avoid call fatigue

Review your script every morning before starting calls

Set daily call targets and review them each morning

Actively manage your environment the content you consume and the people you interact with before and between calls to protect your energy and belief state

What does Andy say about using humor in conversations with prospects?

Drop humor in constantly to make people laugh and loosen up — it makes you easier to talk to

Use humor only with younger prospects

Only use humor after the deal has been agreed

Avoid humor as it undermines your professional credibility

What does Andy mean when he says 'sell like a lion act like a lamb'?

Start calls aggressively and soften your approach toward the end

Carry internal certainty and conviction about the outcome while being warm calm and easy to talk to externally

Be aggressive in your pitch but gentle when discussing pricing

Be assertive with decision-makers but submissive with gatekeepers