Assessment on: Complete Face to Face Sales Training By Andy Elliott

Welcome to Your Assessment Test

Topic: 2-Complete Face to Face Sales Training by Andy Elliott

This assessment is designed to evaluate your understanding of the key concepts covered in Complete Face-to-Face Sales Training by Andy Elliott, focusing on the mindset, communication, and personal development principles required for sales success. Topics include building belief in yourself and your product, developing competence and confidence, managing energy and communication style, maintaining a positive mindset, overcoming negativity, and understanding and eliminating "commission breath."

Assessment Instructions

The assessment consists of 10 Multiple Choice Questions (MCQs).
Each question carries 1 mark.
Only one option is correct for each question.
There are no negative marks for incorrect answers.
Questions skipped or left unanswered will be considered as 0 marks.
Retakes are not permitted once the assessment has been submitted.
The total duration of the assessment is 15 minutes.
The timer will start automatically once you enter your Name and Email Address and click on "Start Test".
Ensure you have a stable internet connection and complete the assessment within the allotted time.
Read each question carefully and submit your responses before the timer expires.

All the best!

Name

Andy's entire training is built around the idea that internal state — belief energy conviction — is more important than external technique. For a telecaller where the prospect cannot see them why does internal state matter even more than it does in face-to-face sales?

It matters less because scripts can compensate for a poor internal state on the phone

It matters equally because the words spoken are the same regardless of the medium

On a phone call voice is the only channel available — every nuance of doubt energy desperation or conviction is amplified through tone pace and delivery because there are no other signals to distract from it

It matters less because the prospect cannot see body language or facial expressions

According to Andy a deal is only good when what condition is met?

It is good for both sides — the client receives genuine value and the salesperson is fairly compensated

The salesperson hits their monthly target

The deal closes on the first call

The client agrees without negotiating

Andy says 'the person that can self-correct is forever wealthy.' In a telecaller context what does genuine self-correction look like after a call that did not go well and why do most telecallers fail to self-correct effectively?

Listening to call recordings and noting which lines didn't land well

Asking a manager to review the call and provide feedback

Genuine self-correction requires identifying whether the failure was in belief energy communication or process — and making a specific behavioral adjustment before the next call. Most telecallers fail because they attribute poor results to external factors like bad leads rather than examining their own internal state and delivery

Trying a different script on the next call to see if it performs better

A telecaller is told they are 50/50 on belief — they believe sometimes but not always. According to Andy's framework what is the practical impact of this inconsistency on their call performance?

Inconsistent belief produces inconsistent results — prospects on the 50% of calls where doubt is present will sense the uncertainty and disengage making outcomes unpredictable and unscalable

It means they will close roughly half their calls

It only affects performance when dealing with difficult objections

It is a normal part of learning and will resolve itself with experience

What does Andy say about using humor in conversations with prospects?

Only use humor after the deal has been agreed

Avoid humor as it undermines your professional credibility

Use humor only with younger prospects

Drop humor in constantly to make people laugh and loosen up — it makes you easier to talk to

Andy demonstrates that declaring an identity — 'we are the number one sales training company' — before it is objectively true is a legitimate and powerful performance strategy. What is the psychological mechanism that makes this work and what is the risk if the declaration is not backed by genuine effort?

The declaration works purely as motivation and has no structural impact on behavior

The declaration works best when shared publicly so external accountability reinforces it

The declaration works through social proof — others believe it and their belief reinforces yours — but fails if you don't have testimonials to back it up

The declaration works by programming your standards and behaviors to align with the identity you have claimed — but if not backed by genuine commitment to becoming that identity it becomes delusion rather than a self-fulfilling prophecy

What does Andy say about asking for permission during a sales conversation?

Permission is only needed when discussing pricing

Permission should only be asked when dealing with hostile prospects

Asking permission — such as 'would it be okay if I told you about this?' — makes the prospect feel respected and in control reducing resistance

Permission-based language slows down the call and reduces urgency

Andy says he can 3x a company's revenue by teaching people to communicate differently — without changing the product or the price. What does this imply about where most telecallers are leaving money on the table?

They need better lead lists

They are not making enough calls

They need a more structured closing script

The gap between their current results and their potential results is almost entirely in how they communicate — their energy belief rate of speech and conversational confidence — not in the product or the market

Andy says a deal is only good when it is good for both sides but he simultaneously wants to drive ticket sizes as high as possible. A telecaller in an upsell or cross-sell role faces the same tension. How do you resolve this ethically and practically?

Always offer the largest package first and let the prospect negotiate down

The resolution is in the quality of discovery — a telecaller who asks the right questions to genuinely understand what the prospect needs can confidently offer more when more is genuinely needed making a larger sale that is also a better outcome for the client

Focus only on upselling prospects who have large budgets and won't feel the financial impact

Avoid upselling on the first call and save it for follow-up conversations only

According to Andy what happens when a salesperson genuinely believes in the value they are delivering?

They close every call on the first attempt

They no longer need to follow up with prospects

They automatically become better at handling objections

They stop seeing the sale as intrusive and start seeing it as genuinely helping someone — which changes how they sound on every call