Assessment on: Complete Face to Face Sales Training By Andy Elliott

Welcome to Your Assessment Test

Topic: 2-Complete Face to Face Sales Training by Andy Elliott

This assessment is designed to evaluate your understanding of the key concepts covered in Complete Face-to-Face Sales Training by Andy Elliott, focusing on the mindset, communication, and personal development principles required for sales success. Topics include building belief in yourself and your product, developing competence and confidence, managing energy and communication style, maintaining a positive mindset, overcoming negativity, and understanding and eliminating "commission breath."

Assessment Instructions

The assessment consists of 10 Multiple Choice Questions (MCQs).
Each question carries 1 mark.
Only one option is correct for each question.
There are no negative marks for incorrect answers.
Questions skipped or left unanswered will be considered as 0 marks.
Retakes are not permitted once the assessment has been submitted.
The total duration of the assessment is 15 minutes.
The timer will start automatically once you enter your Name and Email Address and click on "Start Test".
Ensure you have a stable internet connection and complete the assessment within the allotted time.
Read each question carefully and submit your responses before the timer expires.

All the best!

Name

Andy says the sales process is one of the three non-negotiables. Why does he say 'with no process there's no deal' — and how does this apply to a telecaller specifically?

A process makes it easier to train new telecallers on the team

A process ensures compliance with company calling regulations

A process ensures calls are kept within the required duration

Without a structured flow from opener to close the conversation drifts and the prospect ends the call without a clear next step — a telecaller with no process leaves every call to chance

Andy says a deal is only good when it is good for both sides but he simultaneously wants to drive ticket sizes as high as possible. A telecaller in an upsell or cross-sell role faces the same tension. How do you resolve this ethically and practically?

Avoid upselling on the first call and save it for follow-up conversations only

Always offer the largest package first and let the prospect negotiate down

Focus only on upselling prospects who have large budgets and won't feel the financial impact

The resolution is in the quality of discovery — a telecaller who asks the right questions to genuinely understand what the prospect needs can confidently offer more when more is genuinely needed making a larger sale that is also a better outcome for the client

Andy's entire training is built around the idea that internal state — belief energy conviction — is more important than external technique. For a telecaller where the prospect cannot see them why does internal state matter even more than it does in face-to-face sales?

On a phone call voice is the only channel available — every nuance of doubt energy desperation or conviction is amplified through tone pace and delivery because there are no other signals to distract from it

It matters less because the prospect cannot see body language or facial expressions

It matters less because scripts can compensate for a poor internal state on the phone

It matters equally because the words spoken are the same regardless of the medium

Andy demonstrates that declaring an identity — 'we are the number one sales training company' — before it is objectively true is a legitimate and powerful performance strategy. What is the psychological mechanism that makes this work and what is the risk if the declaration is not backed by genuine effort?

The declaration works purely as motivation and has no structural impact on behavior

The declaration works by programming your standards and behaviors to align with the identity you have claimed — but if not backed by genuine commitment to becoming that identity it becomes delusion rather than a self-fulfilling prophecy

The declaration works best when shared publicly so external accountability reinforces it

The declaration works through social proof — others believe it and their belief reinforces yours — but fails if you don't have testimonials to back it up

Andy says 'I'm going to make them my buddy' about a prospect who has no intention of becoming friends. What communication principle is he demonstrating and how does a telecaller apply it?

Building personal connection should be saved for follow-up calls not the first interaction

Pretending to be friends with prospects builds false trust that eventually backfires

By taking personal responsibility for the warmth of the interaction regardless of the prospect's initial coldness — a telecaller who brings genuine friendliness and energy can shift a cold guarded prospect into an engaged conversation

Telecallers should only call prospects who are already warm and receptive

According to Andy what is the three-part framework for becoming someone a prospect has never encountered before?

Energy humor and follow-up

Price speed and reliability

Product knowledge empathy and closing skills

Self-image speaking differently than anyone else and having a proper sales process

Focus only on upselling prospects who have large budgets and won't feel the financial impact

Always offer the largest package first and let the prospect negotiate down

Avoid upselling on the first call and save it for follow-up conversations only

What does Andy mean when he says 'sell like a lion act like a lamb'?

Be assertive with decision-makers but submissive with gatekeepers

Carry internal certainty and conviction about the outcome while being warm calm and easy to talk to externally

Start calls aggressively and soften your approach toward the end

Be aggressive in your pitch but gentle when discussing pricing

What does Andy say about declaring yourself or your company as 'the best' even before you have objectively proven it?

It sets unrealistic expectations for clients

You must call your shot in advance — declaring it programs your behavior to align with that identity and produces the outcome

It is dishonest and will damage your credibility

It only works for experienced salespeople

10.

What does Andy say is the direct result of competence in a salesperson?

More leads

Confidence

Higher commissions

A better script

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