2-Complete Face to Face Sales Training by Andy Elliott

Welcome to Your Assessment Test

Topic: 2-Complete Face to Face Sales Training by Andy Elliott

This assessment is designed to evaluate your understanding of the key concepts covered in Complete Face-to-Face Sales Training by Andy Elliott, focusing on the mindset, communication, and personal development principles required for sales success. Topics include building belief in yourself and your product, developing competence and confidence, managing energy and communication style, maintaining a positive mindset, overcoming negativity, and understanding and eliminating "commission breath."

Assessment Instructions

The assessment consists of 10 Multiple Choice Questions (MCQs).
Each question carries 1 mark.
Only one option is correct for each question.
There are no negative marks for incorrect answers.
Questions skipped or left unanswered will be considered as 0 marks.
Retakes are not permitted once the assessment has been submitted.
The total duration of the assessment is 15 minutes.
The timer will start automatically once you enter your Name and Email Address and click on "Start Test".
Ensure you have a stable internet connection and complete the assessment within the allotted time.
Read each question carefully and submit your responses before the timer expires.

All the best!

Name

Andy says 'competence creates confidence' — but many telecallers confuse memorizing a script with building competence. What is the critical distinction and why does script memorization alone fail to produce the confidence Andy is describing?

Script memorization builds familiarity with words but not the ability to respond dynamically to what a real prospect says — true competence is the ability to navigate any direction a conversation goes which only comes from real call repetition and reflection

Script memorization is effective but must be combined with role-playing exercises

Scripts are too long and complex to memorize effectively

Scripts work well for easy objections but fail on complex ones

What is 'commission breath' according to Andy Elliott?

Following up too aggressively after the first call

Using too many sales buzzwords during a pitch

Speaking too quickly because you are nervous

Desperation to make a sale that the prospect can sense which repels them

Andy says 'you've been around people who don't do what they say they're going to do — and you're different.' How should a telecaller use this principle of being genuinely reliable as a competitive advantage?

By making specific commitments during the call — 'I'm sending you that information right now' — and following through immediately which differentiates you from every other caller who makes promises and disappears

By having a manager call the prospect to confirm what was promised

By sending a follow-up email after every call without exception

By offering lower prices than competitors to prove value

Andy says you must 'guard your mind.' Why is this directly important for a telecaller?

It helps you memorize scripts more effectively

It prevents you from making compliance errors

It helps you stay focused on call targets

Your energy and belief are your primary tools on a call — negative people drain these and reduce your performance

What does Andy say is the direct result of competence in a salesperson?

Confidence

Higher commissions

More leads

A better script

According to Andy what happens when a salesperson genuinely believes in the value they are delivering?

They automatically become better at handling objections

They close every call on the first attempt

They stop seeing the sale as intrusive and start seeing it as genuinely helping someone — which changes how they sound on every call

They no longer need to follow up with prospects

What does Andy mean when he says 'sell like a lion act like a lamb'?

Carry internal certainty and conviction about the outcome while being warm calm and easy to talk to externally

Be assertive with decision-makers but submissive with gatekeepers

Start calls aggressively and soften your approach toward the end

Be aggressive in your pitch but gentle when discussing pricing

Andy's entire training is built around the idea that internal state — belief energy conviction — is more important than external technique. For a telecaller where the prospect cannot see them why does internal state matter even more than it does in face-to-face sales?

It matters less because the prospect cannot see body language or facial expressions

It matters equally because the words spoken are the same regardless of the medium

It matters less because scripts can compensate for a poor internal state on the phone

On a phone call voice is the only channel available — every nuance of doubt energy desperation or conviction is amplified through tone pace and delivery because there are no other signals to distract from it

What does Andy say about using humor in conversations with prospects?

Only use humor after the deal has been agreed

Use humor only with younger prospects

Drop humor in constantly to make people laugh and loosen up — it makes you easier to talk to

Avoid humor as it undermines your professional credibility

What does Andy say about asking for permission during a sales conversation?

Asking permission — such as 'would it be okay if I told you about this?' — makes the prospect feel respected and in control reducing resistance

Permission should only be asked when dealing with hostile prospects

Permission-based language slows down the call and reduces urgency

Permission is only needed when discussing pricing

Welcome to Your Assessment Test

Assessment Instructions

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