Jeremy says 'success is simply a choice' and frames the entire training around the skills game. For a telecalling team where some members consistently outperform others what does this philosophy imply about management's responsibility — and what specifically should change about how underperforming telecallers are developed?
Jeremy says facial expressions are 'the remote control to how your tone comes across.' How does this principle apply to a telecaller who the prospect cannot see?
What does Jeremy mean by 'results-based thinking' versus 'price or cost-based thinking'?
What is verbal pacing and what does it achieve?
Jeremy says the short follow-up message 'I called a few times but we didn't hear back — where should we go from here?' is highly effective. What makes this three-line message outperform a long multi-paragraph follow-up email?
What does Jeremy say about the phrase 'can you please call me back when you have time' in a voicemail?
What does NEPQ stand for according to Jeremy Miner?
What are the three modes of selling Jeremy describes in order from least to most persuasive?
What is a 'problem finder' according to Jeremy Miner?
Jeremy teaches consequence questions — 'what if you don't do anything about this and X gets worse?' He says these must be personalized to what the prospect said they wanted rather than used as generic templates. Why does personalization matter so much for consequence questions specifically?