1.
What does Jeremy mean by 'results-based thinking' versus 'price or cost-based thinking'?
2.
Jeremy teaches that when a prospect says 'I need to talk to my spouse' the telecaller should not try to overcome this objection at the moment it arises. Instead they should set a second appointment and then — before the prospect leaves — ask what they were wanting to go over in their mind. Why is this two-step approach more effective than directly handling the spouse objection?
3.
According to Jeremy what is the 'skills game' versus the 'numbers game' in sales?
4.
What are 'solution awareness questions' designed to achieve?
5.
What are 'problem awareness questions' designed to do?
6.
Jeremy distinguishes between objection handling and objection prevention. Why does he say top 1% salespeople focus on prevention rather than handling and what makes prevention more effective?
7.
Jeremy says 'what type of pain are you possibly feeling?' is more effective than 'are you having any pain?' What questioning principle does this demonstrate and how should telecallers apply it broadly?
8.
According to Jeremy what is the correct way to handle a prospect who says 'I'm busy can you call me back later?'
9.
Jeremy says the short follow-up message 'I called a few times but we didn't hear back — where should we go from here?' is highly effective. What makes this three-line message outperform a long multi-paragraph follow-up email?
10.
Jeremy says objections are triggered by uncertainty in the prospect's brain — and that uncertainty is the salesperson's fault not the prospect's. How does this reframe the way a telecaller should think about every objection they receive?
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