Assessment on: Complete Face to Face Sales Training By Andy Elliott

Welcome to Your Assessment Test

Topic: 2-Complete Face to Face Sales Training by Andy Elliott

This assessment is designed to evaluate your understanding of the key concepts covered in Complete Face-to-Face Sales Training by Andy Elliott, focusing on the mindset, communication, and personal development principles required for sales success. Topics include building belief in yourself and your product, developing competence and confidence, managing energy and communication style, maintaining a positive mindset, overcoming negativity, and understanding and eliminating "commission breath."

Assessment Instructions

The assessment consists of 10 Multiple Choice Questions (MCQs).
Each question carries 1 mark.
Only one option is correct for each question.
There are no negative marks for incorrect answers.
Questions skipped or left unanswered will be considered as 0 marks.
Retakes are not permitted once the assessment has been submitted.
The total duration of the assessment is 15 minutes.
The timer will start automatically once you enter your Name and Email Address and click on "Start Test".
Ensure you have a stable internet connection and complete the assessment within the allotted time.
Read each question carefully and submit your responses before the timer expires.

All the best!

Name

Andy says you must 'guard your mind.' Why is this directly important for a telecaller?

Your energy and belief are your primary tools on a call — negative people drain these and reduce your performance

It helps you memorize scripts more effectively

It helps you stay focused on call targets

It prevents you from making compliance errors

Andy says 'the person that can self-correct is forever wealthy.' In a telecaller context what does genuine self-correction look like after a call that did not go well and why do most telecallers fail to self-correct effectively?

Genuine self-correction requires identifying whether the failure was in belief energy communication or process — and making a specific behavioral adjustment before the next call. Most telecallers fail because they attribute poor results to external factors like bad leads rather than examining their own internal state and delivery

Trying a different script on the next call to see if it performs better

Listening to call recordings and noting which lines didn't land well

Asking a manager to review the call and provide feedback

Andy says: 'Must you protect this person once we build them?' referring to the new identity a salesperson builds. What does this mean practically for a telecaller's daily routine?

Take regular breaks to avoid call fatigue

Actively manage your environment the content you consume and the people you interact with before and between calls to protect your energy and belief state

Set daily call targets and review them each morning

Review your script every morning before starting calls

Andy says 'you create your own economy.' What does this mean for a telecaller?

Your personal performance belief and communication skills are the primary variables that determine how much you earn

The company's product quality is the biggest factor in your success

Your results are mostly determined by the quality of the script you are given

Market conditions and lead quality determine your results

According to Andy what is the antidote to commission breath?

Lowering your prices to close more deals

Calling more people per day

A better closing script

Having enough prospects in your pipeline so you don't need any single sale

Andy says a deal is only good when it is good for both sides but he simultaneously wants to drive ticket sizes as high as possible. A telecaller in an upsell or cross-sell role faces the same tension. How do you resolve this ethically and practically?

The resolution is in the quality of discovery — a telecaller who asks the right questions to genuinely understand what the prospect needs can confidently offer more when more is genuinely needed making a larger sale that is also a better outcome for the client

Always offer the largest package first and let the prospect negotiate down

Avoid upselling on the first call and save it for follow-up conversations only

Focus only on upselling prospects who have large budgets and won't feel the financial impact

What does Andy mean by 'rate of speech' as a communication skill?

How fast you type notes during a call

The number of words in your opening pitch

How quickly or slowly and how passionately you speak during a conversation

How many calls you make per hour

According to Andy Elliott what is the first and most fundamental pillar of sales success?

Memorizing objection responses

Knowing closing techniques

Having a polished script

Belief

According to Andy what should you do if someone around you is complaining and draining your energy?

Try to motivate them so the whole team stays positive

Politely listen and then refocus

Report them to your manager

Remove yourself from the conversation — love them but don't engage with the negativity

10.

According to Andy a deal is only good when what condition is met?

The deal closes on the first call

It is good for both sides — the client receives genuine value and the salesperson is fairly compensated

The salesperson hits their monthly target

The client agrees without negotiating

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