Assessment on: Complete Face to Face Sales Training By Andy Elliott

Welcome to Your Assessment Test

Topic: 2-Complete Face to Face Sales Training by Andy Elliott

This assessment is designed to evaluate your understanding of the key concepts covered in Complete Face-to-Face Sales Training by Andy Elliott, focusing on the mindset, communication, and personal development principles required for sales success. Topics include building belief in yourself and your product, developing competence and confidence, managing energy and communication style, maintaining a positive mindset, overcoming negativity, and understanding and eliminating "commission breath."

Assessment Instructions

The assessment consists of 10 Multiple Choice Questions (MCQs).
Each question carries 1 mark.
Only one option is correct for each question.
There are no negative marks for incorrect answers.
Questions skipped or left unanswered will be considered as 0 marks.
Retakes are not permitted once the assessment has been submitted.
The total duration of the assessment is 15 minutes.
The timer will start automatically once you enter your Name and Email Address and click on "Start Test".
Ensure you have a stable internet connection and complete the assessment within the allotted time.
Read each question carefully and submit your responses before the timer expires.

All the best!

Name

What does Andy mean when he says 'sell like a lion act like a lamb'?

Start calls aggressively and soften your approach toward the end

Carry internal certainty and conviction about the outcome while being warm calm and easy to talk to externally

Be aggressive in your pitch but gentle when discussing pricing

Be assertive with decision-makers but submissive with gatekeepers

A telecaller has a great script but consistently gets poor results. Applying Andy's framework what is the most likely root cause?

The telecaller is not making enough calls per day

The telecaller lacks genuine belief in the product and it shows in their voice and energy on every call

The script needs to be updated with better objection responses

The leads being provided are low quality

Andy says a deal is only good when it is good for both sides but he simultaneously wants to drive ticket sizes as high as possible. A telecaller in an upsell or cross-sell role faces the same tension. How do you resolve this ethically and practically?

The resolution is in the quality of discovery — a telecaller who asks the right questions to genuinely understand what the prospect needs can confidently offer more when more is genuinely needed making a larger sale that is also a better outcome for the client

Avoid upselling on the first call and save it for follow-up conversations only

Always offer the largest package first and let the prospect negotiate down

Focus only on upselling prospects who have large budgets and won't feel the financial impact

According to Andy what happens when a salesperson genuinely believes in the value they are delivering?

They no longer need to follow up with prospects

They stop seeing the sale as intrusive and start seeing it as genuinely helping someone — which changes how they sound on every call

They close every call on the first attempt

They automatically become better at handling objections

What does Andy say about declaring yourself or your company as 'the best' even before you have objectively proven it?

It is dishonest and will damage your credibility

You must call your shot in advance — declaring it programs your behavior to align with that identity and produces the outcome

It only works for experienced salespeople

It sets unrealistic expectations for clients

What does Andy say about asking for permission during a sales conversation?

Permission-based language slows down the call and reduces urgency

Asking permission — such as 'would it be okay if I told you about this?' — makes the prospect feel respected and in control reducing resistance

Permission should only be asked when dealing with hostile prospects

Permission is only needed when discussing pricing

Andy says 'the person that can self-correct is forever wealthy.' In a telecaller context what does genuine self-correction look like after a call that did not go well and why do most telecallers fail to self-correct effectively?

Listening to call recordings and noting which lines didn't land well

Genuine self-correction requires identifying whether the failure was in belief energy communication or process — and making a specific behavioral adjustment before the next call. Most telecallers fail because they attribute poor results to external factors like bad leads rather than examining their own internal state and delivery

Trying a different script on the next call to see if it performs better

Asking a manager to review the call and provide feedback

Andy says 'competence creates confidence' — but many telecallers confuse memorizing a script with building competence. What is the critical distinction and why does script memorization alone fail to produce the confidence Andy is describing?

Scripts work well for easy objections but fail on complex ones

Scripts are too long and complex to memorize effectively

Script memorization builds familiarity with words but not the ability to respond dynamically to what a real prospect says — true competence is the ability to navigate any direction a conversation goes which only comes from real call repetition and reflection

Script memorization is effective but must be combined with role-playing exercises

A telecaller is told they are 50/50 on belief — they believe sometimes but not always. According to Andy's framework what is the practical impact of this inconsistency on their call performance?

Inconsistent belief produces inconsistent results — prospects on the 50% of calls where doubt is present will sense the uncertainty and disengage making outcomes unpredictable and unscalable

It is a normal part of learning and will resolve itself with experience

It means they will close roughly half their calls

It only affects performance when dealing with difficult objections

Andy says 'I'm going to make them my buddy' about a prospect who has no intention of becoming friends. What communication principle is he demonstrating and how does a telecaller apply it?

Building personal connection should be saved for follow-up calls not the first interaction

Pretending to be friends with prospects builds false trust that eventually backfires

By taking personal responsibility for the warmth of the interaction regardless of the prospect's initial coldness — a telecaller who brings genuine friendliness and energy can shift a cold guarded prospect into an engaged conversation

Telecallers should only call prospects who are already warm and receptive